Critical customer touchpoint for a leading Australian online retailer.
A need to redesign the Kogan.com order confirmation page was realised when we received feedback that orders were sometimes placed with an incorrect shipping address.
Order number is displayed as a light print on the box graphic
As the confirmation page did not display a shipping address, customers would often not realise this error until their items were already with the courier.
Kogan.com vertical banner advertisement
This redesign offered a great opportunity to improve on the existing design and promote Kogan.com vertical products while providing a better customer experience.